WARRANTY

WARRANTY IQF

Starcore Refrigeration Ltd having its registered office at B/1 H3 B1/H3, Mohan Co-operative Industrial Area, Mathura Road Block B, New Delhi – 110044 India and factory at G-16,17 RIICO Industrial Area, Shahjahanpur Alwar Rajasthan-301706 India  , warrants to the original registered end-user commercial purchaser (“Buyer”) that the Products sold to the Buyer will be free of defects in  in materials used and workmanship ( ordinary wear and tear expected ) for the time periods set forth below:

Mechanical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • Structure made of Stainless Steel , shafts and bearings
  • Sine Wave Fluidizer with gear motor
  • Cooling Coil excluding any damage to fins
  • Doors
  • ADF system with gear motor excluding rubber hoses and clamps
  • ADF system Limit switches , Teflon rod with spring , Nozzles and Nozzle bank
  • ADF system solenoid valve body without relay coils and flexible rubber hoses of any kind are excluded
  • Wheels for ADF are not included in our warranty scope as they are subjected to wear
  • Conveyor Belts and sprockets with gear Motors. Any damage to conveyor belt or sprockets because of cuts and physical damages are not covered .
  • Fan Impeller with Motor. If water goes inside the motor terminals than there is no warranty as the motor is a bought out item.
 

Electrical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier

  • PLC electrical panel enclosure, PLC HMI * and PLC cards*, VFD‘s * are covered under warranty repair and not replacement. Customers are advised to purchase a spare HMI and PLC cards for their operation, as any damaged part has to be sent back to the OEM for necessary replacement or repairs.
  • Following parts are not covered under warranty in the PLC panel
 

Sensors Relay Boards , MPCB, contactors and relays , SMPS , Chokes , Harmonic filters , transformers any  terminals , fuses , SPP’s MFM meters , Ct’s , MCCB’s or any other electrical item . UPS battery warranty is not applicable under any circumstances and are advised to be changed every season.

*Note: Any Moisture ingression found in the PLC warranty does not apply

** Consumables like grease, Oil, Circlips, Conveyor belt Pins, PP strips and UHMWPE, ADF track Rollers, Shakers Screen Locks, Heaters for shakers and doors, and magnetic switches are not covered under warranty.

*** Puf Panels delamination of sheet of any kind as SS304 PUF panels are prone to delamination.

WARRANTY SPIRALS

Starcore Refrigeration Ltd having its registered office at B/1 H3 B1/H3, Mohan Co-operative Industrial Area, Mathura Road Block B, New Delhi – 110044 India and factory at G-16,17 RIICO Industrial Area, Shahjahanpur Alwar Rajasthan-301706 India, warrants to the original registered end-user commercial purchaser (“Buyer”) that the Products sold to the Buyer will be free of defects in  in materials used and workmanship ( ordinary wear and tear expected ) for the time periods set forth below:

Mechanical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • Structure made of Stainless Steel
  • Take up drives with gear motor
  • Main Gear Motor
  • Sprockets , Pinions and bearings
  • Thrust Bearings and Spherical roller bearings
  • Bearing Housing
  • Chain Pin wheels excluding bush, Nuts and washers
  • Cage bars, Bar bushes, Drive caps,
  • Cooling Coil excluding any damage to fins.
  • Evaporator Fan Motors. If water goes inside the motor terminals than there is no warranty as the motor is a bought-out item.
  • Doors
  • Conveyor Belts and sprockets. Any damage to the conveyor belt or sprockets because of cuts and physical damages is not covered.
 

Electrical  components covered under warranty:

WARRANTY FOR 12 months from the date of commissioning or 15 months from the date of dispatch whichever is earlier 

  • PLC electrical panel enclosure, PLC HMI * and PLC cards*, VFD * are covered under warranty repair and not replacement. Customers are advised to purchase spare HMI and PLC cards for their operation, as any damaged part has to be sent back to the OEM for necessary replacement or repairs .
  • Following parts are not covered under warranty in the PLC panel
  • Sensors, Relay Boards, MPCB, contactors and relays, SMPS, Chokes, Harmonic filters, transformers any terminals, fuses, SPP’s MFM meters, Ct’s, MCCB or any other electrical item. UPS battery warranty is not applicable under any circumstances and are advised to be changed every season.
  • Sensors for flip and dancing weight are not covered under the warranty
 

*Note : Any Moisture ingression found in the PLC warranty does not apply

WARRANTY BLANCHERS COOLERS AND FLOOD WASHERS

Starcore Refrigeration Ltd having its registered office at B/1 H3 B1/H3, Mohan Co-operative Industrial Area, Mathura Road Block B, New Delhi – 110044 India and factory at G-16,17 RIICO Industrial Area, Shahjahanpur Alwar Rajasthan-301706 India, warrants to the original registered end-user commercial purchaser (“Buyer”) that the Products sold to the Buyer will be free of defects in  in materials used and workmanship ( ordinary wear and tear expected ) for the time periods set forth below:

Mechanical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • Structure made of Stainless Steel , shafts and bearings
  • Cooling Coil excluding any damage to headers or tube pinching
  • Conveyor Belts and sprockets with gear Motors. Any damage to conveyor belt or sprockets because of cuts and physical damages are not covered. Any heat abrasion to the belt leading breaking of linkages
  • Fan Impeller with Motor. If water goes inside the motor terminals than there is no warranty as the motor is a bought out item.
  • Nozzles
  • Pump and Motors
  • Filters and strainers and their corresponding Teflon gaskets / O ring packs are not included under warranty
  • Hydraulic system excluding oil consumables and electrical solenoid valve relays
  • Pressure gauges and thermal gauges are not included in the warranty
 

Electrical  components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • PLC electrical panel enclosure, PLC HMI * and PLC cards*, VFD‘s * are covered under warranty repair and not replacement. Customers are advised to purchase a spare HMI and PLC cards for their operation, as any damaged part has to be sent back to the OEM for necessary replacement or repairs.
  • Following parts are not covered under warranty in the PLC panel
  • Sensors Relay Boards, MPCB, contactors and relays, SMPS, Chokes, Harmonic filters, transformers any  terminals, fuses, SPP’s MFM meters,

    Ct’s, MCCB’s or any other electrical item. UPS battery warranty is not applicable under any circumstances and are advised to be changed every season.

*Note: Any Moisture ingression found in the PLC warranty does not apply

** Consumables like grease, Oil, Circlips, Conveyor belt Pins, PP strips and UHMWPE, ADF track Rollers, Shakers Screen Locks, Heaters for shakers and doors, and magnetic switches are not covered under warranty.

WARRANTY REFRIGERATION EQUIPMENT

Starcore Refrigeration Ltd having its registered office at B/1 H3 B1/H3, Mohan Co-operative Industrial Area, Mathura Road Block B, New Delhi – 110044 India and factory at G-16,17 RIICO Industrial Area, Shahjahanpur Alwar Rajasthan-301706 India, warrants to the original registered end-user commercial purchaser (“Buyer”) that the Products sold to the Buyer will be free of defects in  in materials used and workmanship ( ordinary wear and tear expected ) for the time periods set forth below:

Mechanical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • Structure made of Stainless Steel , shafts and bearings
  • Cooling Coil excluding any damage to headers or tube pinching
  • Conveyor Belts and sprockets with gear Motors. Any damage to conveyor belt or sprockets because of cuts and physical damages are not covered. Any heat abrasion to the belt leading breaking of linkages
  • Fan Impeller with Motor. If water goes inside the motor terminals than there is no warranty as the motor is a bought out item.
  • Nozzles
  • Pump and Motors
  • Filters and strainers and their corresponding Teflon gaskets / O ring packs are not included under warranty
  • Hydraulic system excluding oil consumables and electrical solenoid valve relays
  • Pressure gauges and thermal gauges are not included in the warranty
 

Electrical  components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier 

  • PLC electrical panel enclosure, PLC HMI * and PLC cards*, VFD‘s * are covered under warranty repair and not replacement. Customers are advised to purchase a spare HMI and PLC cards for their operation, as any damaged part has to be sent back to the OEM for necessary replacement or repairs.
  • Following parts are not covered under warranty in the PLC panel
  • Sensors Relay Boards, MPCB, contactors and relays, SMPS, Chokes, Harmonic filters, transformers any  terminals, fuses, SPP’s MFM meters,

    Ct’s, MCCB’s or any other electrical item. UPS battery warranty is not applicable under any circumstances and are advised to be changed every season.

*Note: Any Moisture ingression found in the PLC warranty does not apply

** Consumables like grease, Oil, Circlips, Conveyor belt Pins, PP strips and UHMWPE, ADF track Rollers, Shakers Screen Locks, Heaters for shakers and doors, and magnetic switches are not covered under warranty.

WARRANTY REFRIGERATION EQUIPMENT

Starcore Refrigeration Ltd having its registered office at B/1 H3 B1/H3, Mohan Co-operative Industrial Area, Mathura Road Block B, New Delhi – 110044 India and factory at G-16,17 RIICO Industrial Area, Shahjahanpur Alwar Rajasthan-301706 India, warrants to the original registered end-user commercial purchaser (“Buyer”) that the Products sold to the Buyer will be free of defects in in materials used and workmanship ( ordinary wear and tear expected ) for the time periods set forth below:

Mechanical components covered under warranty:

WARRANTY FOR 12 months from date of commissioning or 15 months from date of dispatch whichever is earlier

Compressor Gauge Panel, KRMS: Warranty is provided by the OEM Kirloskar for their compressor. Starcore only does the Installation of the compressor. The OEM is also responsible for commissioning the compressor. Please refer to the link for the warranty

https://5.imimg.com/data5/GL/EA/FF/SELLER-6686008/kirloskar-ammonia-refrigeration-compressors.pdf
Motors: Warranty is provided by the OEM ABB for their Motors. Starcore only does the Installation of the Motors. Please refer to the link for warranty

https://library.e.abb.com/public/02786f388d4846e3bd0b5c51f710965d/Extended%20Warrranty%20terms%20and%20conditions%202022.pdf

VALVES AND CONTROLS: DANFOSS / MANIK

Warranty is provided by the OEM . Starcore only does the Installation of the valves and controls. Please refer the link for the warranty

https://files.danfoss.com/download/cfl/sales-conditions/DPS_WarrantyPolicy_2023.pdf
https://www.manikengineers.com/shipping-policy/


AMMONIA PUMPS: HYDRODYNE

Warranty is provided by the OEM . Starcore only does the Installation of the pumps. Please refer the link for warranty

Repairs & Refurbishing


Electrical components covered under warranty:

WARRANTY FOR 12 months from the date of commissioning or 15 months from the date of dispatch whichever is earlier

PLC electrical panel enclosure, PLC HMI * and PLC cards*, VFD * are covered under warranty repair and not replacement. Customers are advised to purchase spare HMI and PLC cards for their operation, as any damaged part has to be sent back to the OEM for necessary replacement or repairs.
The following parts are not covered under warranty in the PLC panel
Sensors Relay Boards, MPCB, contactors and relays, SMPS, Chokes, Harmonic filters, transformers any terminals, fuses, SPP MFM meters, Ct’s, ACBs, MCCBs, Starters, or any other electrical item. UPS battery warranty is not applicable under any circumstances and is advised to be changed every season.

*Note: Any Moisture ingression found in the PLC warranty does not apply

** Consumables like grease, Oil, Circlips, Conveyor belt Pins, PP strips and UHMWPE, ADF track Rollers, Shakers Screen Locks, Heaters for shakers and doors, and magnetic switches are not covered under warranty.

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STARCORE REFRIGERATION LTD. was founded by Mr. Kartik Nagarajan and Mrs. Ramachandran Padmavathi in the year 2012. India was very new to the frozen food processing business, and only a few companies were able to freeze agricultural produce that would otherwise decay if not in demand or consumed.